Report Fraud

If you are a victim of identity theft or your credit is compromised:

• Alert the credit bureaus.
  Contact all of the major credit bureaus’ fraud department. Be sure you have a fraud alert put on your account (it’s free)
  • Equifax: 800-349-9960
  • Experian: 888-397-3742
  • TransUnion: 888-909-8872
• Report identity theft to the Federal Trade Commission (FTC).
  Fill out their online complaint form, or call 877-ID-THEFT (877-438-4338).
   
• File a report with your local police department.
  Take a copy of your FTC Identity Theft Affidavit, a photo ID, proof of address, and any evidence you have of the theft with you.

• Freeze your credit.
  Consider placing a credit freeze on your profile. A credit freeze makes it harder for someone to obtain new accounts in your name. Be aware, however, that you will need to lift the freeze on your credit file should you want to open a new deposit account or if you seek any type of loan (including credit cards). Each of the three credit bureaus offers a way for you to place and lift credit freezes online.
   
• Get a copy of your credit report.
  Visit annualcreditreport.com, or call 877-322-8228.
   
• Enroll in credit monitoring.
  Monitor your credit reports, and check for any new accounts you don’t recognize. If your information was part of a breach, the company responsible for exposing your information may offer free credit monitoring for which you can enroll.
   
• For a step-by-step guide on how to handle specific identity theft scenarios like tax-related identity theft, misused Social Security Number, medical identity theft, etc., visit identitytheft.gov.

If your bank account(s), or debit/credit card(s) is compromised:

• Review your account history and recent transactions for any suspicious activity.
   
• Contact the issuing bank or card issuer to cancel your card, place stop payment on checks, freeze account(s) that have been compromised, and/or open new ones. To report a lost or stolen Park Bank credit card call 608.278.2801.
  • Outside of regular business hours, call the number on the back of your card to report it lost or stolen. This will block any future unauthorized transactions on your card. For Park Bank-issued cards, the numbers are as follows:
    • Debit Cards: 1-800-359-PARK
    • Credit Cards: 1-855-496-8635
• Be prepared to identify which transactions are fraudulent. Once a claim is started and the transaction is disputed, an investigation will be opened.
   
• You can also lock your credit or debit card to put a hold on spending without canceling the card.All transactions will be blocked except pending and recurring transactions.
   
• If you have been issued a new card or account information, update your information, as needed, on applicable automatic payments or Bill Pay items.

Important note: Depending on the situation, you may be asked to establish a new account. Please review your existing account in advance and identify any recurring automated transactions we will need to honor. We will need this information when we open the replacement account.
 

If your online identity is compromised:

Change the logins for all of your accounts.

To change your Park Bank password: 

• Log into your Park Bank account using online or mobile banking. Select Profile > Password (online) or More > Change Password (mobile).
• Use the self-service password reset option in the log-in portal.
• If you are unable to sign in, please all us at 608.278.2801

Non-Park Bank clients: Report an unauthorized account opening. 

If you believe that you've experienced identity theft and need to report an unauthorized account opened at Park Bank using your personal information, call us at 608.278.2801

Important note: If you suspect that your device was compromised, please reach out to your service provider.

Report a new claim to us:

Our associates will work with you to resolve any issues that may affect your Park Bank accounts.

Call us: 608.278.2801

To expedite your call, please have the following information available:

• Your account number and/or debit card number.
• Date and amount of suspected fraudulent transaction.
• Pen and paper to record your case number.
   

For suspicious Park Bank emails (phishing), texts (SMiShing), calls (vishing), or other scams:

• Ignore calls or unexpected messages asking for password, PIN, or other confidential information.
• If you have any questions about the legitimacy of a message, call us at the number above or on the back of your card.
• If you receive a suspicious email or text claiming to be Park Bank, don’t respond or click any links. Forward them to AtYourService@ParkBank.com and delete it. We will review your message right away and take action as needed.

Questions about reporting a fraud claim?

If I see a fraudulent pending transaction, what do I do?

Please call us at 608.278.2801

Why does my card need to be blocked?

For your protection, we will follow Visa and Mastercard guidelines regarding the blocking of cards to avoid additional fraudulent charges.

Who can inquire on a filed claim?

We’ll only share information on a claim with authorized signers on the account associated with the claim. We're unable to share any claim details with anyone not listed as a signer on the account.

How can I find the status of my claim?

Once a resolution has been reached, a letter will be mailed to your address on file with the details surrounding the resolution.

Why did I continue to get charges after my card was blocked?

Any transactions that obtained an authorization prior to the block will still process and post to the account, even after the card shows in a blocked status. Once the card is blocked, no additional transactions should be authorized.

Who can file a claim?

Any signer on the account can file a claim.

Should I close my account?

If your account has been compromised or if you suspect that your account has been compromised, you should visit a local branch to have your accounts closed and set up a new account.

What fees are eligible for reimbursement?

When filing a claim, any fees associated with the unauthorized transaction(s) will automatically be considered when the claim is processed. Keep in mind, a "Rush Delivery Fee" for a replacement card is not a fee that's considered as part of the unauthorized transaction.

Who conducted the fraudulent charges on my account?

There are multiple ways account and card information can be compromised, which can make it difficult to determine who's responsible for the fraudulent activity on any account.

What transactions can I include on a claim?

When filing a claim, include all posted transactions that weren't authorized by any signer on the account. This includes fees associated with these transactions.

How long will the claim process take?

The claim process varies depending on the type of claim filed.